Cancellation & Refund Policy

This policy applies to class reservations made with Gunning Industries Corp, doing business as The Starter House (“The Starter House”, “we”, “us”). The version you accept at checkout is recorded with your reservation.

1. Our promise if our plans change

If our opening is cancelled or the confirmed location, start date, or class schedule materially changes, you may request a full refund before your first class.

This promise applies in addition to everything below, and nothing in this policy reduces it.

2. Before the first class date is confirmed

While the date of your child’s first class has not been confirmed to you, you may cancel at any time and receive a full refund.

3. Once the first class date is confirmed

• At least 7 days before the first class: full refund. Your request must reach us at least 7 days before the scheduled start time of your child’s first class of the term, measured in Pacific Time (America/Los_Angeles). For example, if the first class starts at 3:45 PM on a Tuesday, a request we receive by 3:45 PM Pacific Time on the Tuesday one week earlier qualifies.
• Within the final 7 days before the first class: we review each request individually and reply by email. A refund is not guaranteed.
• After the term has begun: refunds are not given when a family cancels or a child misses classes, except as described in section 4 or where the law gives you a right to a refund.

The time that counts is the time your request reaches us: when it is submitted in your family account, or when your email arrives at josh@starterhouse.golf.

4. If The Starter House cancels

• If we cancel a whole term, you receive a full refund.
• If we cancel an individual session and do not reschedule it, you receive a refund for that session in proportion to the tuition: the tuition you paid divided by the number of sessions scheduled in the term. For example, one session of an eight-session, $1,280 term is $160.

5. How to ask for a refund

Request a refund from the Enrollments page of your family account, or email josh@starterhouse.golf. The club office reviews each request against this policy and the promise in section 1 and replies by email. Refunds are not issued automatically when a request is made.

6. How refunds are paid

• Refunds are made to the original payment method through Stripe, our payment processor.
• A refund under this policy is for the amount stated here. We do not deduct fees from it.
• Stripe usually returns refunds within 5–10 business days, depending on your card issuer. We cannot guarantee that timing.

7. Each payment covers one term

Nothing renews and nothing is charged again automatically. To carry on, you enroll in a later term yourself once its schedule is published.

8. Changes to this policy

We may publish a new version of this policy. It applies to reservations made after its effective date. A reservation you have already paid for keeps the version you accepted at checkout; we will not apply a later change that is less favourable to you to that reservation. Earlier versions remain available on this website.

Nothing in this policy limits any right you have under law that cannot be limited by agreement.

9. Contact

Questions about a reservation or a refund: josh@starterhouse.golf.